Privacy Policy

IslandTAT ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect when you visit islandtat.com, how we use it, and the choices you have. By using the website you agree to the practices described below.

Chatbot & Visitor Analytics

IslandTAT may collect chatbot messages, basic visitor analytics, cookies, device/browser information, approximate location data, and website interaction data. This information is used to improve booking support, understand customer needs, improve the website experience, protect the website from abuse, and better answer visitor questions.

IslandTAT does not use this data to collect exact street addresses through website tracking, and analytics information is only used for internal business purposes.

Information We Collect

• Booking and contact details you choose to provide via forms (name, email, phone, project notes).
• Chatbot transcripts exchanged with our AI concierge, used to improve answers and recognize common questions.
• Visitor analytics such as pages viewed, time on page, referring source, and UTM parameters.
• Device & browser information including browser type, operating system, screen size, and language.
• Approximate location (country/region/city level) inferred from network metadata. We do not collect precise GPS location.
• Cookies & similar technologies used to remember your session, A/B test variants, and consent choices.

How We Use Information

• Respond to consultation requests and improve booking support.
• Understand which guides, motifs, and pages best serve our clients.
• Detect and prevent spam, abuse, or malicious traffic.
• Refine our chatbot answers and the overall website experience.

We do not sell your personal information. Analytics data is used solely for internal business purposes.

Cookies

We use cookies, chatbot transcripts, and basic visitor analytics to improve booking support, understand customer needs, and protect the website. You can control cookies through your browser settings; disabling them may limit some features such as chatbot continuity or remembered preferences.

Data Retention & Security

Data is stored on secure, access-controlled infrastructure. Chatbot transcripts and analytics are retained only as long as needed for the purposes described above or as required by law. Access is limited to authorized IslandTAT staff.

Your Choices

• You may decline non-essential cookies via your browser.
• You can request access, correction, or deletion of personal information you have submitted.
• You may opt out of future communications at any time.

Contact

Questions about this policy? Reach our office manager Rosette through the Contact page.